Hanoi Emergency Contacts: Important Numbers (2026)

Knowing the right emergency numbers in Hanoi can save a life or solve problems quickly during your trip. While Vietnam’s emergency services may not match Western response times, the right contact prevents minor situations from becoming major problems. This complete Hanoi emergency contacts guide for 2026 covers police, fire, ambulance, tourist police, embassies, hospitals, and useful 24-hour services. Save these to your phone before traveling.

Critical Emergency Numbers

Vietnam Universal Emergency Numbers

• Police: 113.
• Fire: 114.
• Ambulance: 115.
• Tourist Police Hanoi: +84 24 3825 4815.
• Hanoi Police Department: +84 24 3942 4244.

24-Hour Medical Hotlines

• Vietnam Family Medical Practice: +84 24 3934 3055.
• Hanoi French Hospital: +84 24 3577 1100.
• Vinmec International Hospital: +84 24 3974 3556.

Tourism Hotlines

• Hanoi Tourism Hotline: +84 24 3825 4815.
• Vietnam National Tourism Hotline: +84 24 3942 1130.

Embassies in Hanoi

Major Embassies (Address & Phone)

USA Embassy

• Address: 7 Lang Ha Street, Ba Dinh District.
• Phone: +84 24 3850 5000.
• Emergency: +84 90 354 0420.
• Hours: 8:30 AM – 5:00 PM, Monday-Friday.

UK Embassy

• Address: Central Building, 31 Hai Ba Trung Street.
• Phone: +84 24 3936 0500.
• Emergency: +84 24 3936 0500.
• Hours: 8:30 AM – 5:00 PM, Monday-Friday.

Canada Embassy

• Address: 31 Hung Vuong Street, Ba Dinh District.
• Phone: +84 24 3734 5000.
• Emergency: +1 613 996 8885 (collect).

Australia Embassy

• Address: 8 Dao Tan Street, Ba Dinh District.
• Phone: +84 24 3774 0100.
• Emergency: +61 2 6261 3305.

France Embassy

• Address: 57 Tran Hung Dao Street.
• Phone: +84 24 3944 5700.

Germany Embassy

• Address: 29 Tran Phu Street.
• Phone: +84 24 3845 3836.

Italy Embassy

• Address: 9 Le Phung Hieu Street.
• Phone: +84 24 3825 6256.

Spain Embassy

• Address: 4 Le Hong Phong Street.
• Phone: +84 24 3771 5207.

Netherlands Embassy

• Address: 7th Floor, BIDV Tower, 194 Tran Quang Khai.
• Phone: +84 24 3831 5650.

Japan Embassy

• Address: 27 Lieu Giai Street, Ba Dinh District.
• Phone: +84 24 3846 3000.

South Korea Embassy

• Address: 4 Dao Tan Street, Ba Dinh District.
• Phone: +84 24 3831 5111.

India Embassy

• Address: 58-60 Tran Hung Dao Street.
• Phone: +84 24 3824 4990.

China Embassy

• Address: 46 Hoang Dieu Street.
• Phone: +84 24 3845 3736.

Russia Embassy

• Address: 191 La Thanh Street.
• Phone: +84 24 3833 6991.

Major Hospitals in Hanoi

International Hospitals (Recommended for Foreigners)

Hanoi French Hospital

• Address: 1 Phuong Mai, Dong Da District.
• Phone: +84 24 3577 1100.
• Emergency: 24/7.
• English: Yes.

Vinmec International Hospital

• Address: 458 Minh Khai Street, Hai Ba Trung District.
• Phone: +84 24 3974 3556.
• Emergency: 24/7.
• English: Yes.

Hong Ngoc General Hospital

• Address: 55 Yen Ninh Street, Ba Dinh District.
• Phone: +84 24 3927 5568.
• Emergency: 24/7.

Family Medical Practice Hanoi

• Address: Diamond Plaza, 25 Le Quy Don Street.
• Phone: +84 24 3843 0784.
• Hours: 8 AM – 7 PM, Monday-Saturday.

Public Hospitals (Cheaper but English Limited)

Bach Mai Hospital

• Address: 78 Giai Phong Road, Dong Da District.
• Phone: +84 24 3869 3731.
• Largest public hospital.

Vietnam-Germany Hospital

• Address: 16 Phu Doan Street.
• Phone: +84 24 3825 3531.

24-Hour Pharmacies

• Pharmacity — Multiple locations, modern chain.
• Long Chau — 24-hour at major locations.
• Bach Mai Hospital pharmacy.
• Vinmec International Hospital pharmacy.

Useful Phone Numbers

Transportation

• Mai Linh Taxi: +84 24 38 38 38 38.
• Vinasun Taxi: +84 24 38 27 27 27.
• Noi Bai Airport Info: +84 24 3886 3094.
• Vietnam Railways: +84 24 3942 1058.

Banking & Money

• Vietcombank: 1900 545 413.
• BIDV: 1900 9247.
• Techcombank: +84 24 3944 6699.

Mobile Networks

• Viettel customer service: 198.
• Vinaphone: 9191.
• Mobifone: 9090.

How to Make Calls in Hanoi

From Mobile (within Vietnam)

• Dial number directly: 113, 115, etc.
• Or for landlines: 0 + area code + number.

From Mobile (international)

• Vietnam country code: +84.
• Drop leading 0 from area codes.
• Example: +84 24 3850 5000 (US Embassy).

From Hotel Phone

• Often expensive surcharges.
• Dial 0 first for outside line.
• Then number with area code.

Emergency Procedures

If You Witness an Accident

• Call 115 for ambulance.
• Don’t move injured persons unless safety requires it.
• Note vehicle license plates.
• Document scene with photos.
• Wait for police.

If You’re Robbed/Pickpocketed

• File police report (required for insurance).
• Call your bank to cancel cards.
• Report to embassy if passport stolen.
• Notify travel insurance.

If You’re Sick/Injured

• Mild: Visit pharmacy.
• Moderate: International clinic ($30-60).
• Serious: International hospital.
• Notify travel insurance immediately.

If Lost Passport

• Notify embassy (need replacement).
• File police report.
• Embassy issues emergency travel document.
• Process: 1-7 days.

If Caught in Natural Disaster (Typhoon, Flood)

• Stay indoors.
• Follow hotel staff guidance.
• Monitor Vietnamese news in English.
• Embassy may issue advisories.

Insurance Emergency Process

Notify Insurance Provider Immediately

• Have policy number ready.
• 24/7 emergency hotline.
• Get pre-approval for major treatment.

Documentation Needed

• Police report (theft, accidents).
• Medical records and bills.
• Photos of damage/injury.
• Receipts for everything.

Communication During Emergency

Vietnamese Phrases

• Cuu cap cuu! (cooo cap cooo) — Help, ambulance!
• Toi can goi canh sat (toy can goy can sat) — I need to call police.
• Toi can bac si (toy can bak see) — I need a doctor.
• Mat chia khoa (mat chee ah kwa) — Lost keys.
• Bi cuop (bee coop) — Was robbed.
• Toi bi om (toy bee om) — I’m sick.
• Cap cuu! (cap cooo) — Emergency!

Translation Apps

• Google Translate (offline mode pre-downloaded).
• Microsoft Translator.
• iTranslate.

Useful Apps for Emergencies

• Grab: Has emergency button (SOS).
• Find My iPhone/Android: Track devices.
• Travel insurance app.
• Embassy apps: Many embassies have apps for citizens.
• Smart Traveler Enrollment Program (USA): STEP.

Pre-Travel Emergency Prep

Before Leaving Home

• Tell family/friends your itinerary.
• Buy travel insurance.
• Photocopy passport.
• Save embassy contacts.
• Save credit card emergency numbers.
• Note any prescription medications.
• Register with embassy (US: STEP, UK: GOV.UK).

What to Carry Always

• Passport copy (not original).
• Insurance card.
• Embassy address in Vietnamese.
• Hotel address in Vietnamese.
• Emergency contact list.
• Some cash for emergencies.

Hanoi Emergency Contacts FAQs

What’s the universal emergency number?

Police: 113. Fire: 114. Ambulance: 115.

Are emergency operators English-speaking?

Sometimes — Hanoi Tourist Police usually has English speakers.

Best hospital for foreigners?

Hanoi French Hospital, Vinmec, or Hong Ngoc.

What if I lose my passport?

File police report, contact embassy. Replacement takes 1-7 days.

Are ambulances reliable?

Public ambulances slow. International hospital ambulances faster.

Can embassy help with money emergency?

They can’t lend money but can connect you to wire transfer services.

Is travel insurance necessary?

Strongly recommended. Even minor medical issues can cost hundreds.

Should I register with embassy?

Recommended — helpful in major emergencies.

Plan Your Hanoi Safety

Save these contacts before you fly. Pair this guide with our safety pillar, hospitals guide, insurance guide, and health guide.